I want to enable my users to send a canned response to certain request
types but without the needing all the functionality of RTFM. So I have a
custom ticket field, Formletter, and a scrip which fires when that field
becomes the required value, sending the required content to the requestor.
Description: Send PasswordResponse
Condition: User Defined
Custom condition: return undef unless
Action: Notify Requestors
It works nicely.
I would like the scrip to close the ticket at the same time. Therefore I
need to change to a Custom Action and use
But it raises a couple of questions:
I assume that I would have to change the Action field, above, in order
to ‘User Defined’ to actually get my custom action to fire. How do I get
a custom action to notify requestors as well? Or should I just use 2
scrips with the same condition?
System Administrator, ECE
Carnegie Mellon University
Please use informative subject lines