Comments inline:
Hi,
What I’m talking about is the following subject, $rtname .
SUBJECT LINE: [www.unix.co.nz #9] AutoReply: testing
I hope this clears up what I’m looking for.
Yes.
I have looked through the archives and found 2 emails in August 2001 with
reference to this, but looking through every month is pretty difficult, if
there was a search function available it would make life a lot easier.
Right on! Yeah a search would be nice.
Post I found…
http://lists.fsck.com/pipermail/rt-devel/2001-August/001563.html
Okay, Christian raises an interesting solution. I don’t know that it was
ever implemented. Here is my idea:
Set $rtname in config.pm to something generic like “Trouble Tickets”
Then go into your templates and add a line like this:
"Subject: – {$Ticket->QueueObj->Name} – "
and remove any references to $rtname.
This should make your subject appear like this:
Or whatever else you have set in the subject.
Cheers
Barry
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