I try to found something related topic but was not able to find one. I’ve probably a simple-to-solve issues with two RT 4.4.3 instances. Both could sometimes communicate to each other and unfortunately they could confused about the ticket numbers in the Subjects: [A #25] or [B #25] both system belong the ticket number belongs to each other. What could be the simplest way to solve that? Tried out some stuff like ‘fsck_com_rt’ but I’m not sure if that is the right way. Additionally, sometimes try to ping-pong mails to each other (but I guess that’s something I take care).
I appreciate some help