Multiple LDAP servers with EmailCompletion

RT Users
1

I’ve been searching around but unable to locate the correct parameters for having more than one LDAP server to have EmailCompletion check against. Here’s the snippet from my RT_SiteConfig.pm:

Set($EmailCompletionLdapServer, “dc01.corp.XYZ.com”);
Set($EmailCompletionLdapBase, “dc=corp,dc=XYZ,dc=com”);
Set($EmailCompletionLdapUser, “rtldap”);
Set($EmailCompletionLdapPass, “password”);
Set($EmailCompletionLdapMinLength, 1);
Set($EmailCompletionLdapFilter, “(objectclass=user)”);
Set($EmailCompletionLdapServer, “dc02.XYZ2.com”);
Set($EmailCompletionLdapBase, “dc=XYZ2,dc=com”);
Set($EmailCompletionLdapUser, “otherrtldap”);
Set($EmailCompletionLdapPass, “password”);
Set($EmailCompletionLdapMinLength, 1);
Set($EmailCompletionLdapFilter, “(objectclass=user)”);

I have a feeling it doesn’t know which set of criteria to match against -and that’s why we end up getting sporadic results.

We are using RT-Authen-ExternalAuth against the same two LDAP servers, and that’s working great for email->ticket creation/requestor creation as well as authentication.

Thanks for any help!
-Andy

2

I’ve been searching around but unable to locate the correct parameters
for having more than one LDAP server to have EmailCompletion check
against. Here’s the snippet from my RT_SiteConfig.pm:

RTx-EmailCompletion doesn’t support multiple LDAP servers like
ExternalAuth does. The multiple Set() lines for the same configuration
variable just overwrite it.

Thomas

3

Thanks for the clarification Thomas.
Anyone have any ideas on how to accomplish the same result with a different solution? Thanks!From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Tuesday, October 19, 2010 10:16 AM
To: rt-users@bestpractical.com
Subject: Re: [rt-users] Multiple LDAP servers with EmailCompletion

I’ve been searching around but unable to locate the correct parameters
for having more than one LDAP server to have EmailCompletion check
against. Here’s the snippet from my RT_SiteConfig.pm:

RTx-EmailCompletion doesn’t support multiple LDAP servers like
ExternalAuth does. The multiple Set() lines for the same configuration
variable just overwrite it.

Thomas

Set($EmailCompletionLdapServer, “dc01.corp.XYZ.com”);

Set($EmailCompletionLdapBase, “dc=corp,dc=XYZ,dc=com”);

Set($EmailCompletionLdapUser, “rtldap”);

Set($EmailCompletionLdapPass, “password”);

Set($EmailCompletionLdapMinLength, 1);

Set($EmailCompletionLdapFilter, “(objectclass=user)”);

Set($EmailCompletionLdapServer, “dc02.XYZ2.com”);

Set($EmailCompletionLdapBase, “dc=XYZ2,dc=com”);

Set($EmailCompletionLdapUser, “otherrtldap”);

Set($EmailCompletionLdapPass, “password”);

Set($EmailCompletionLdapMinLength, 1);

Set($EmailCompletionLdapFilter, “(objectclass=user)”);

I have a feeling it doesn’t know which set of criteria to match against
–and that’s why we end up getting sporadic results.

We are using RT-Authen-ExternalAuth against the same two LDAP servers,
and that’s working great for email->ticket creation/requestor creation
as well as authentication.

Thanks for any help!

-Andy

4

Improve the module to support multiple ldap servers.

Regards, Ruslan. From phone.

написал:

Thanks for the clarification Thomas.
Anyone have any ideas on how to accomplish the same result with a
different solution? Thanks!

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley