Multiple instances

Dear all,

I’m using RT for about two years now and I like to upgrade it and adapt it to our changed requirements. The upgrade from 3.4.1 (Debian Sarge, self installed) to 3.6.1 (Debian Etch, deb) is not a big thing, upgrading the database worked without any problems.

My old system was one instance for one company, now I want to change it into a system for up to four partner companies. The different companies should only see there own environment, only the dispatchers in the IT should see all tickets from any company.
What is the smartest way to do it? Should I setup multiple instances as described in Request Tracker Wiki? Another way might be to use one instance and distinguish the users on there email address (,,…)?

Thanks for your advice!

David Obando
Egmont Ehapa Verlag GmbH
Wallstraße 59
10179 Berlin
Phone: +49 30 240080
Direct: +49 30 24008361
Mobil: +49 172 1548386
Fax: +49 30 24008369

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