Multiple Custom Fields menu items to split up custom fields

Is there a way to make multiple menu items for custom fields, and then
split my custom fields into those separate menu items?

For example: A queue I’m working on will have around 30 custom fields. They
are topical, so they’d like to break it up into groups of about 4 or 5 with
a title on each. So in my mind instead of the red bar that says “Custom
Fields” on the ticket, there’d be like… 4 or 5 of them with 4 or 5 custom
fields under each menu item when making a ticket.

Is this possible?

Is there a way to make multiple menu items for custom fields, and then split my
custom fields into those separate menu items?

For example: A queue I’m working on will have around 30 custom fields. They are
topical, so they’d like to break it up into groups of about 4 or 5 with a title
on each. So in my mind instead of the red bar that says “Custom Fields” on the
ticket, there’d be like… 4 or 5 of them with 4 or 5 custom fields under each
menu item when making a ticket.

You’ve just described Custom Field Groupings, a new option in the 4.2
series.

http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings

-kevin

This looks almost like what I want, but it looks like it’s a global change.
I’m looking to only do this for tickets in a specified queue. Can Custom
Field Groupings do that?On Mon, Nov 17, 2014 at 12:02 PM, Kevin Falcone falcone@bestpractical.com wrote:

On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:

Is there a way to make multiple menu items for custom fields, and then
split my
custom fields into those separate menu items?

For example: A queue I’m working on will have around 30 custom fields.
They are
topical, so they’d like to break it up into groups of about 4 or 5 with
a title
on each. So in my mind instead of the red bar that says "Custom Fields"
on the
ticket, there’d be like… 4 or 5 of them with 4 or 5 custom fields under
each
menu item when making a ticket.

You’ve just described Custom Field Groupings, a new option in the 4.2
series.

http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings

http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html

-kevin

Le 17/11/2014 � 12:02:35-0500, Kevin Falcone a �crit> On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:

Is there a way to make multiple menu items for custom fields, and then split my
custom fields into those separate menu items?

For example: A queue I’m working on will have around 30 custom fields. They are
topical, so they’d like to break it up into groups of about 4 or 5 with a title
on each. So in my mind instead of the red bar that says “Custom Fields” on the
ticket, there’d be like… 4 or 5 of them with 4 or 5 custom fields under each
menu item when making a ticket.�

You’ve just described Custom Field Groupings, a new option in the 4.2
series.

http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings
http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html

Is possible to have exact samething (using same configuration I mean) in
the selfService ?

Because actually after creating those group everything is fine inside the
user interface, but with the requestor selfservice interface it’s still
nothing about the group, so the interface is pretty illegible.

Regards.

JAS

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mar 18 nov 2014 15:40:28 CET