Multiple attachments for unprivileged users?

Hi,

At this moment unprivilged users making a new ticket by web interface can
only add one attachment.
Is it possible to change it in such way that they can added a multiple
attachments?

Regards,
Jan

At this moment unprivilged users making a new ticket by web interface
can only add one attachment.
Is it possible to change it in such way that they can added a multiple
attachments?

RT 4.2 includes that functionality.

  • Alex

It works but only when unpriviliged user make new ticket by sending email.

It’s realy impossible to add button “Add more files” for unprivileged users
in RT v4.0.4 because at this moment i can’t upgrade RT to v4.2

P.S. Alex sorry for sending answer for your mailbox

Regards,
Jan2014-03-19 18:26 GMT+01:00 Alex Vandiver alexmv@bestpractical.com:

On Wed, 2014-03-19 at 17:51 +0100, Jan Niezbędny wrote:

At this moment unprivilged users making a new ticket by web interface
can only add one attachment.
Is it possible to change it in such way that they can added a multiple
attachments?

RT 4.2 includes that functionality.

  • Alex


RT Training - Dallas May 20-21
http://bestpractical.com/training

[snip]

Keep replies on-list.

It works but only when unpriviliged user make new ticket by sending
email.

It’s realy impossible to add button “Add more files” for unprivileged
users in RT v4.0.4 because at this moment i can’t upgrade RT to v4.2

Apparently I mis-spoke, and it’s in 4.0.12 and above as well. If you’re
still running 4.0.4, we strongly recommend upgrading, as there have been
three security releases since 4.0.4. As always, upgrading within a
stable series is always meant to be mostly painless:
http://bestpractical.com/rt/release-policy.html

  • Alex

In RT v4.0.12 and above. You said about this bugfixe?

Bugfixes

  • Fix Attach more files button in Self Service.

But why unprivileged user can send a multiple attachment by mail box? I
understand that sending several attachments from the mailbox works even for
the unprivileged user but it’s just not added to the user interface, right?

Regards,
Jan2014-03-20 14:46 GMT+01:00 Alex Vandiver alexmv@bestpractical.com:

On Thu, 2014-03-20 at 11:31 +0100, Jan Niezbędny wrote:

[snip]

Keep replies on-list.

It works but only when unpriviliged user make new ticket by sending
email.

It’s realy impossible to add button “Add more files” for unprivileged
users in RT v4.0.4 because at this moment i can’t upgrade RT to v4.2

Apparently I mis-spoke, and it’s in 4.0.12 and above as well. If you’re
still running 4.0.4, we strongly recommend upgrading, as there have been
three security releases since 4.0.4. As always, upgrading within a
stable series is always meant to be mostly painless:
http://bestpractical.com/rt/release-policy.html

  • Alex