Multiple actions from rt-crontool

RT Users
1

I thought I had this working, but on further testing it appears that
rt-crontool is only performing the last action argument passed to it.
This is what I’m trying to do:
rt-crontool --search RT::Search::FromSQL --search-arg "Status =
‘stalled’ AND Starts < ‘tomorrow’ AND Starts > ‘NULL’ " --action
RT::Action::SetStatus --action-arg “open” --action
RT::Action::RecordComment --template ‘Started Ticket’

With that command, a comment is recorded, but the ticket state is not
changed to open. If I swap the setstatus and recordcomment actions
around, then the status is changed, but the comment is not recorded.

Is it just not possible to have rt-crontool perform two actions on the
same search?

2

I thought I had this working, but on further testing it appears that
rt-crontool is only performing the last action argument passed to it.

Since rt-crontool uses Getopt to parse command line arguments and it says
“action=s” => $action
it will only ever see one argument

You could certainly fix that (Getopt supports it) but running the
multiple actions in RT space would be hairy.
Or you could write your own custom Action that does two things.

Was there some part of the documentation that led you to believe this
would work?

-kevin