Multi-owner techniques

Hello,

RT is beginning to get more recognition in my organization, which means
that I got the nicer box I was asking for. It also means that people
want to do more things with it that haven’t been done in the past.

I’m curious how folks manage the ‘ongoing tickets’…the ones that may
have multiple contributors. Does anyone have a method for tracking x
number of hours were performed my Mr. Pink, whereas y number of hours
were performed by Mr. Orange, who may or may not have access to the same
queue, on a single ticket?

The best way seems to me to setup multiple tickets, with appropriate
dependencies. But is that the only approach? And if so, is it trivial
to add a ‘Create Dependent Ticket’ button under say the Links area?

thanks much!
rick

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

I have a button in my links area similar to what you are asking
for. It let’s the user select a queue and defaults to the current
queue. It also make the dependent ticket have the same content
as the parent ticket’s first transaction with content.

I can share it if you like.

-ToddOn Wed, Oct 06, 2004 at 04:37:17PM -0700, Rick Rezinas wrote:

Hello,

RT is beginning to get more recognition in my organization, which means
that I got the nicer box I was asking for. It also means that people
want to do more things with it that haven’t been done in the past.

I’m curious how folks manage the ‘ongoing tickets’…the ones that may
have multiple contributors. Does anyone have a method for tracking x
number of hours were performed my Mr. Pink, whereas y number of hours
were performed by Mr. Orange, who may or may not have access to the same
queue, on a single ticket?

The best way seems to me to setup multiple tickets, with appropriate
dependencies. But is that the only approach? And if so, is it trivial
to add a ‘Create Dependent Ticket’ button under say the Links area?

thanks much!
rick


Rick Rezinas
Unix Systems Administrator
Qsent, Inc.


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