Moving a ticket from queue to queue

I’m new to RT and would like some help. I’m using RT3.4.1 on Solaris. I have 4 queues … issues, development, testing and implementation. I would like to have notification when a ticket moves from queue to queue.

I have created the corresponding 4 groups and 3 templates (development, testing, implementation). Here is the code for the development template:

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
Please take note that the above ticket is now in the development queue and should be looked at immediately.
{$Transaction->Content()}

I have also created 3 scrips (development, testing, implementation). The scrip for the development queue is as follow:
Condition: On Queue Change
Action: Notify AdminCcs
Template: (the above template)
Stage: TransactionCreate

I tried moving a ticket from queue to queue but could not get any email other than the original when the ticket was created. Can anyone help me please? Thanks in advance.

Iris

How is $NotifyActor set in your configs? (By default, RT won’t notify
you about things you did, on the principle that if you did it you
probably don’t need to be told that it happened.)

Mark Roedel
Web Programmer / Analyst
LeTourneau University

[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Brookes,
Iris
rt-devel@lists.bestpractical.com
Importance: High

I'm new to RT and would like some help. I'm using RT3.4.1 on

Solaris. I have 4 queues … issues, development, testing and
implementation. I would like to have notification when a ticket moves
from queue to queue.

I have created the corresponding 4 groups and 3 templates

(development, testing, implementation). Here is the code for the
development template:

{$Transaction->NewValue}
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
Please take note that the above ticket is now in the development
queue and should be looked at immediately.
{$Transaction->Content()}

I have also created 3 scrips (development, testing,

implementation). The scrip for the development queue is as follow:
Condition: On Queue Change
Action: Notify AdminCcs
Template: (the above template)
Stage: TransactionCreate

I tried moving a ticket from queue to queue but could not get

any email other than the original when the ticket was created. Can
anyone help me please? Thanks in advance.

Iris