I’m new to RT and would like some help. I’m using RT3.4.1 on Solaris. I have 4 queues … issues, development, testing and implementation. I would like to have notification when a ticket moves from queue to queue.
I have created the corresponding 4 groups and 3 templates (development, testing, implementation). Here is the code for the development template:
Please take note that the above ticket is now in the development queue and should be looked at immediately.
I have also created 3 scrips (development, testing, implementation). The scrip for the development queue is as follow:
Condition: On Queue Change
Action: Notify AdminCcs
Template: (the above template)
I tried moving a ticket from queue to queue but could not get any email other than the original when the ticket was created. Can anyone help me please? Thanks in advance.