Several of my users really like the quick ticket creation but need to
assign it to someone besides themselves or Nobody.
A search using Google (4 pages deep) didn’t turn anything useful up. Is
there a relatively easy way to make that drop-down show more/all users?
Everything I found, that was close on this, looked like I’d need to
change the “base” code not something in local.
Pointers, ideas, clue-sticks appreciated.
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Rod
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
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Jerrad Pierce wrote:
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
Thanks.
I’ll have to do some more research since it looks like two different
markup/Mason styles/systems were used. I.E. a copy-paste from
Create.html (CreateTicket) didn’t fly. 
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Rod
Jerrad Pierce wrote:
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.I’ll have to do some more research since it looks like two different
markup/Mason styles/systems were used. I.E. a copy-paste from
Create.html (CreateTicket) didn’t fly.
In Create.html, the code knows what Queue you’re in so it can find
users who are allowed to own tickets in that Queue. QuickCreate
doesn’t know what Queue you’re going to pick, so it can’t display
users unless you’re granting global OwnTicket rights. If that is the
case, you can call SelectOwner and pass it $RT::System. If you need
to do queue level Ownership, you’ll need to write some JS to populate
the owner dropdown after the Queue is selected
-kevin