We’ve upgraded to the last pre release and still have some probles with
the encodings.
We’ve noticed differences with several user mail agents: With Eudora,
Outlook Express and Netscape Messenger (included in Netscape 7)
everything goes well, but with webmail programs like Endymion mailman,
Yahoo Email or Hotmail there are strange behaviours.
Sending a mail with a Subject: áéí and some other international
characters in the body gives different results.
With Mailman you will see how the subject dissaperars in the tickets
list and the body has a strange encoding. But the whole ticket is
stored in the database, subject included.
The same mail with mailman is seen with no subject, despite the fact it
was stored, and RT does a good work displaying correctly the body.
Hotmail messages arrive with correct body and subject, but we realized
looking at the headers, the subject has a strange encoding.
To sum up, looking at the Tickets and Transactions tables has show us
that there are differences in the encoding stored at the database (MySQL).
Does anyone has a clue?
Iván Builes Victoria
http://rincon.uam.es/dir?cw=691366577148437