More Feature Request and one Bug


#1

Hi Jesse, hi to everyone else,

this message is directed to jesse, because he’s the author of webrt. But
I also send a Cc to the -devel list, since maybe some readers would also
be interested in this feature or need the same bugfix that I’m searching
for.

So now for the bugreport: I used the available signature patch and
applied it to our rt-installation. Now rt correclty appends the
signature at the end of the text, but it also adds 2 empty lines. I
suppose the function replace_tokens is responsible for this two lines,
but I can’t find a fix to remove them. If either you, Jesse, or someone
else has a fix for me, I would really like it.

And now for the features that a colleague wants to have:

  • Change webrt so that it is able to handle mail to
    ticket_number@domain_of rt, so that webrt handles it like a comment to
    the ticket itself.

  • Add handling of mime-attachments to webrt. There’s currently a patch
    called stripmime, but I suspect that it does not fully handle base64
    attachment and other stuff. So I would good to have a routine for
    handling those attachments in rt itself.

  • Add handling of qp-encoded mail. Currently webrt is not able to handle
    mail that is encoded with qp. Please add support for qt-encoded mail.

  • Format the message from the webinterface better. Currently the
    formatting of a message that is written via the reply or
    comment-button is not very good and generates very long lines. Please
    change webrt so that it formats the message to a proper line length of
    72 characters.

  • Add a formular to the resolve-button, so that if you use resolve to
    resolve a ticket, you have to enter a comment why you resolve it now.

So it would be good to have those features in rt 2.0 and the signature
bug in the current version fixed. So I would like to hear some comments
from Jesse about this mail and comments from everyone else on this list.
And thanks for the great product.

Ciao
Christian

P.S.: How stable is the current alpha of webrt? Can it be used for a
normal production system or not?
Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


#2

This is the list you were referring to, right?

Hi Jesse, hi to everyone else,

this message is directed to jesse, because he’s the author of webrt. But
I also send a Cc to the -devel list, since maybe some readers would also
be interested in this feature or need the same bugfix that I’m searching
for.

So now for the bugreport: I used the available signature patch and
applied it to our rt-installation. Now rt correclty appends the
signature at the end of the text, but it also adds 2 empty lines. I
suppose the function replace_tokens is responsible for this two lines,
but I can’t find a fix to remove them. If either you, Jesse, or someone
else has a fix for me, I would really like it.

Signatures were never really supported in RT1. But they’re already built into
RT2. The two lines shouldn’t be there…

And now for the features that a colleague wants to have:

  • Change webrt so that it is able to handle mail to
    ticket_number@domain_of rt, so that webrt handles it like a comment to
    the ticket itself.

This would require a hacked up mailserver. it’s certainly not outside
the realm of possibility, but I’d need to know more about your setup.
It’s unlikely that this feature will get added without corporate sponsorship.

  • Add handling of mime-attachments to webrt. There’s currently a patch
    called stripmime, but I suspect that it does not fully handle base64
    attachment and other stuff. So I would good to have a routine for
    handling those attachments in rt itself.

RT2 handles mime email natively, attachments and all.

  • Add handling of qp-encoded mail. Currently webrt is not able to handle
    mail that is encoded with qp. Please add support for qt-encoded mail.

This comes free with the mime support mentioned above.

  • Format the message from the webinterface better. Currently the
    formatting of a message that is written via the reply or
    comment-button is not very good and generates very long lines. Please
    change webrt so that it formats the message to a proper line length of
    72 characters.

I believe that RT2 does this…

  • Add a formular to the resolve-button, so that if you use resolve to
    resolve a ticket, you have to enter a comment why you resolve it now.

RT2’s web interface is completely template driven. It should be a one-line
change to make RT2 do this at your site.

So it would be good to have those features in rt 2.0 and the signature
bug in the current version fixed. So I would like to hear some comments
from Jesse about this mail and comments from everyone else on this list.
And thanks for the great product.

Ciao
Christian

P.S.: How stable is the current alpha of webrt? Can it be used for a
normal production system or not?

Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


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A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl