More about "Username"

I set up a test 3.6.1 instance, and am now working towards a production
version running 3.6.3.

In my test version of RT, tickets would have a section that said “More
about username” but for some reason in my new 3.6.3 instance, that
entire more about box is just missing.

Can anyone think of why this might be?

Does anyone have any idea about this? The More About code is located at
share/html/Tickets/Elements/ShowRequestor.

In my test RT 3.6.1 instance, this showed up when viewing a ticket, but
in my new 3.6.3 instance, it simply does not appear. Any ideas why this
might be?

John Arends wrote:

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of John Arends
Sent: Friday, January 05, 2007 12:46 PM
To: John Arends
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More about “Username”

Does anyone have any idea about this? The More About code is
located at
share/html/Tickets/Elements/ShowRequestor.

In my test RT 3.6.1 instance, this showed up when viewing a
ticket, but
in my new 3.6.3 instance, it simply does not appear. Any
ideas why this
might be?

Up to 3.6.1, this box only shows for non-privileged requestors. (I can’t say
if this has changed in 3.6.3 as I don’t have that code yet.) Could it be
that you are working with privileged requestors now?

Steve

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

That would explain it. Can you think of a quick hack that would cause
this to appear for all users?On Jan 5, 2007, at 11:56 AM, Stephen Turner wrote:

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of John Arends
Sent: Friday, January 05, 2007 12:46 PM
To: John Arends
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More about “Username”

Does anyone have any idea about this? The More About code is
located at
share/html/Tickets/Elements/ShowRequestor.

In my test RT 3.6.1 instance, this showed up when viewing a
ticket, but
in my new 3.6.3 instance, it simply does not appear. Any
ideas why this
might be?

Up to 3.6.1, this box only shows for non-privileged requestors. (I
can’t say
if this has changed in 3.6.3 as I don’t have that code yet.) Could
it be
that you are working with privileged requestors now?

Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

-----Original Message-----
From: John Arends [mailto:jarends@uiuc.edu]
Sent: Friday, January 05, 2007 1:08 PM
To: sturner@mit.edu
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More about “Username”

That would explain it. Can you think of a quick hack that
would cause
this to appear for all users?

Sure - we did this. Make a copy of this element and put it at:

local/html/Tickets/Elements/ShowRequestor

From this copy, remove the line that says:

next if $requestor->Privileged;

Good luck
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)