More About Requestor

My RT 3.6.3 system is up and running but it appears to be missing a
feature that was available on 3.4.x systems.

When viewing a ticket, there used to be a panel on the page called "More
About " which displayed other open tickets created by that
requestor.

It’s vanished on 3.6.3.

How do I get it back?

Paul

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MTL Instruments Ltd, Power Court, Luton, LU1 3JJ

It’s vanished on 3.6.3.

How do I get it back?

I’ve only used 3.6.3 so I don’t know what the previous behavior was. In
3.6.3, though, you only get the “More About” if the requestor is not
privileged. You can change this in
local/html/Ticket/Elements/ShowRequestor.

What I did was to add a new Group right ShowMoreAbout and then assigned
that to groups that I wanted to have this privilege. I’ll add it to the
Wiki.

Regards,

joe

| Joe Casadonte | joe.casadonte@oracle.com |
|~| |
| Oracle Transportation Management | 1016 West Ninth Avenue |
|
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Suite 300 |
| 610-491-3315 | King of Prussia, PA 19406 |

My RT 3.6.3 system is up and running but it appears to be missing a
feature that was available on 3.4.x systems.

When viewing a ticket, there used to be a panel on the page called
"More About " which displayed other open tickets
created by that requestor.

It’s vanished on 3.6.3.

It only shows up for unprivileged requestors by default.

PGP.sig (186 Bytes)

It’s vanished on 3.6.3.

How do I get it back?

I’ve only used 3.6.3 so I don’t know what the previous behavior was. In
3.6.3, though, you only get the “More About” if the requestor is not
privileged. You can change this in
local/html/Ticket/Elements/ShowRequestor.

What I did was to add a new Group right ShowMoreAbout and then assigned
that to groups that I wanted to have this privilege. I’ll add it to the
Wiki.

http://wiki.bestpractical.com/view/MoreAboutPrivilegedUsers

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

Thanks everyone.

PaulJoe Casadonte joe.casadonte@oracle.com wrote on 03/08/2007 14:32:54:

On 8/3/2007 8:58 AM, Joe Casadonte wrote:

MoreAboutPrivilegedUsers - Request Tracker Wiki

This email message may contain privileged/confidential information and/or
copyright material. It is intended only for the use of the person(s) to whom
it is addressed and any unauthorised use may be unlawful. If you receive this
email by mistake, please advise the sender immediately by using the reply
facility in your email software and delete the material from your computer.

The material contained in this message does not constitute a binding
contract with any company within the MTL Instruments Group plc. Opinions,
conclusions and other information in this email that do not relate to the official
business of this organisation shall be understood as neither given nor endorsed
by it. Registered in England No. 1871978, VAT Reg. No 449343040,
MTL Instruments Ltd, Power Court, Luton, LU1 3JJ