More about requestor box

Hi,

I’ve found these options in the RT_Config which give you some control over
what happens in the “More about requestor” box:

=item C<$ShowMoreAboutPrivilegedUsers>

This determines if the ‘More about requestor’ box on
Ticket/Display.html is shown for Privileged Users.

=cut

Set($ShowMoreAboutPrivilegedUsers, 0);

=item C<$MoreAboutRequestorTicketList>

This can be set to Active, Inactive, All or None. It controls what
ticket list will be displayed in the ‘More about requestor’ box on
Ticket/Display.html. This option can be controlled by users also.

=cut

Set($MoreAboutRequestorTicketList, “Active”);

=item C<$MoreAboutRequestorExtraInfo>

By default, the ‘More about requestor’ box on Ticket/Display.html
shows the Requestor’s name and ticket list. If you would like to see
extra information about the user, this expects a Format string of user
attributes. Please note that not all the attributes are supported in
this display because we’re not building a table.

=cut

Set($MoreAboutRequestorExtraInfo, “”);

=item C<$MoreAboutRequestorGroupsLimit>

By default, the ‘More about requestor’ box on Ticket/Display.html
shows all the groups of the Requestor. Use this to limit the number
of groups; a value of undef removes the group display entirely.

=cut

Set($MoreAboutRequestorGroupsLimit, 0);

With that I’ve set these values in my RT_SiteConfig.pm:

Set($MoreAboutRequestorTicketList, “Active”);
Set($MoreAboutRequestorExtraInfo, “”);
Set($MoreAboutRequestorGroupsLimit, undef);
Set($ShowMoreAboutPrivilegedUsers, 1);

The only option here that I can’t really get working is the
"MoreAboutRequestorExtraInfo" item.

I’d like to use that one to display a requestors phone number (if possible
all 4 phone numbers), is this possible? And if so, what do I enter as a
string?

I’ve tried Phone, PhoneHome, Phone Numbers, etc. but they don’t seem to work
(so I’ve left it blank again).

Has anyone tried this before? I can’t seem to find any documentation or
examples.

– Bart

Never mind, somehow (thanks to some LDAP wiki pages) I’ve found the exact
name :slight_smile:

(The LDAP page: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings)

This is the result of that specific line:

Set($MoreAboutRequestorExtraInfo, “WorkPhone, HomePhone, MobilePhone”);

So, it seems that you need to know the specific name and from there you can
write down the things you want to display in the More about requestor box.
(in this case the phone numbers, we don’t use pagers down here so I left
that one out).

With this you have the ability to display some extra information about a
requestor directly in the ticket view.

Below a few more options there were listed on the LDAP page:

Name, EmailAddress, Organization, RealName, Address1 and Address2.

Not sure if there are more options but this should give you an idea on how
to use this setting :slight_smile: (gotta love it)

– Bart2011/10/20 Bart bart@pleh.info

Hi,

I’ve found these options in the RT_Config which give you some control over
what happens in the “More about requestor” box:

=item C<$ShowMoreAboutPrivilegedUsers>

This determines if the ‘More about requestor’ box on
Ticket/Display.html is shown for Privileged Users.

=cut

Set($ShowMoreAboutPrivilegedUsers, 0);

=item C<$MoreAboutRequestorTicketList>

This can be set to Active, Inactive, All or None. It controls what
ticket list will be displayed in the ‘More about requestor’ box on
Ticket/Display.html. This option can be controlled by users also.

=cut

Set($MoreAboutRequestorTicketList, “Active”);

=item C<$MoreAboutRequestorExtraInfo>

By default, the ‘More about requestor’ box on Ticket/Display.html
shows the Requestor’s name and ticket list. If you would like to see
extra information about the user, this expects a Format string of user
attributes. Please note that not all the attributes are supported in
this display because we’re not building a table.

=cut

Set($MoreAboutRequestorExtraInfo, “”);

=item C<$MoreAboutRequestorGroupsLimit>

By default, the ‘More about requestor’ box on Ticket/Display.html
shows all the groups of the Requestor. Use this to limit the number
of groups; a value of undef removes the group display entirely.

=cut

Set($MoreAboutRequestorGroupsLimit, 0);

With that I’ve set these values in my RT_SiteConfig.pm:

Set($MoreAboutRequestorTicketList, “Active”);
Set($MoreAboutRequestorExtraInfo, “”);
Set($MoreAboutRequestorGroupsLimit, undef);
Set($ShowMoreAboutPrivilegedUsers, 1);

The only option here that I can’t really get working is the
“MoreAboutRequestorExtraInfo” item.

I’d like to use that one to display a requestors phone number (if possible
all 4 phone numbers), is this possible? And if so, what do I enter as a
string?

I’ve tried Phone, PhoneHome, Phone Numbers, etc. but they don’t seem to
work (so I’ve left it blank again).

Has anyone tried this before? I can’t seem to find any documentation or
examples.

– Bart

Hi,

This is a format string. Like one used in searches for tickets.
AdminSearchResultFormat option has examples. Custom fields can be
displayed as well.On Thu, Oct 20, 2011 at 5:21 PM, Bart bart@pleh.info wrote:

Never mind, somehow (thanks to some LDAP wiki pages) I’ve found the exact
name :slight_smile:
(The LDAP page: http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings
)
This is the result of that specific line:
Set($MoreAboutRequestorExtraInfo, “WorkPhone, HomePhone, MobilePhone”);
So, it seems that you need to know the specific name and from there you can
write down the things you want to display in the More about requestor box.
(in this case the phone numbers, we don’t use pagers down here so I left
that one out).
With this you have the ability to display some extra information about a
requestor directly in the ticket view.
Below a few more options there were listed on the LDAP page:
Name, EmailAddress, Organization, RealName, Address1 and Address2.
Not sure if there are more options but this should give you an idea on how
to use this setting :slight_smile: (gotta love it)
– Bart

2011/10/20 Bart bart@pleh.info

Hi,
I’ve found these options in the RT_Config which give you some control over
what happens in the “More about requestor” box:
=item C<$ShowMoreAboutPrivilegedUsers>
This determines if the ‘More about requestor’ box on
Ticket/Display.html is shown for Privileged Users.
=cut
Set($ShowMoreAboutPrivilegedUsers, 0);
=item C<$MoreAboutRequestorTicketList>
This can be set to Active, Inactive, All or None. It controls what
ticket list will be displayed in the ‘More about requestor’ box on
Ticket/Display.html. This option can be controlled by users also.
=cut
Set($MoreAboutRequestorTicketList, “Active”);
=item C<$MoreAboutRequestorExtraInfo>
By default, the ‘More about requestor’ box on Ticket/Display.html
shows the Requestor’s name and ticket list. If you would like to see
extra information about the user, this expects a Format string of user
attributes. Please note that not all the attributes are supported in
this display because we’re not building a table.
=cut
Set($MoreAboutRequestorExtraInfo, “”);
=item C<$MoreAboutRequestorGroupsLimit>
By default, the ‘More about requestor’ box on Ticket/Display.html
shows all the groups of the Requestor. Use this to limit the number
of groups; a value of undef removes the group display entirely.
=cut
Set($MoreAboutRequestorGroupsLimit, 0);
With that I’ve set these values in my RT_SiteConfig.pm:
Set($MoreAboutRequestorTicketList, “Active”);
Set($MoreAboutRequestorExtraInfo, “”);
Set($MoreAboutRequestorGroupsLimit, undef);
Set($ShowMoreAboutPrivilegedUsers, 1);
The only option here that I can’t really get working is the
“MoreAboutRequestorExtraInfo” item.
I’d like to use that one to display a requestors phone number (if possible
all 4 phone numbers), is this possible? And if so, what do I enter as a
string?
I’ve tried Phone, PhoneHome, Phone Numbers, etc. but they don’t seem to
work (so I’ve left it blank again).
Has anyone tried this before? I can’t seem to find any documentation or
examples.

– Bart


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