I am trying to configure a new RT install and trying to find all the info I can, this part is eluding me though.
I want me privledged users to be able to open a ticket, and click the more about link so they can get info like phone numbers and such.
It seems like the only way I can enable those permissions is to enable global rights for AdminUsers and ShowConfigTab. I don’t really want all these users to be able to modify users and I don’t want them to see the config tab. What I am I missing for enabling these permissions, or is there another way to get what I want, maybe create a local version of the /ticket/display.html page that removes that restriction?
Thanks for your help
Jason,
Have you considered creating a Ticket Custom Field that is updated with
the phone number when the ticket is created? That way, a User can be
given the “SeeCustomField” right as part of the “Privileged” group and
they won’t be able to change tickets or anything.
Kenn
LBNLOn 12/8/2009 2:00 PM, Jason Ledford wrote:
I am trying to configure a new RT install and trying to find all the
info I can, this part is eluding me though.
I want me privledged users to be able to open a ticket, and click the
more about link so they can get info like phone numbers and
such.
It seems like the only way I can enable those permissions is to enable
global rights for AdminUsers and ShowConfigTab. I don’t really want
all these users to be able to modify users and I don’t want them to
see the config tab. What I am I missing for enabling these
permissions, or is there another way to get what I want, maybe create
a local version of the /ticket/display.html page that removes that
restriction?
Thanks for your help
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I am trying to configure a new RT install and trying to find all the info I can, this part is
eluding me though.
I want me privledged users to be able to open a ticket, and click the more about
link so they can get info like phone numbers and such.
It seems like the only way I can enable those permissions is to enable global rights for
AdminUsers and ShowConfigTab. I don’t really want all these users to be able to modify users
and I don’t want them to see the config tab. What I am I missing for enabling these
permissions, or is there another way to get what I want, maybe create a local version of the
/ticket/display.html page that removes that restriction?
You can use the AboutThisUser callback on ShowRequestor to print extra
user information.
-kevin
I see some references to the AboutThisUser callback in the mailing list, I can’t find it on my system though. I installed RT 3.8.6 through apt in debian. This looks like the best way to do what I want, I just need nudged in the right direction.
Thanks again for the help.From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone [falcone@bestpractical.com]
Sent: Tuesday, December 08, 2009 5:32 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More About Permissions
I am trying to configure a new RT install and trying to find all the info I can, this part is
eluding me though.
I want me privledged users to be able to open a ticket, and click the more about
link so they can get info like phone numbers and such.
It seems like the only way I can enable those permissions is to enable global rights for
AdminUsers and ShowConfigTab. I don’t really want all these users to be able to modify users
and I don’t want them to see the config tab. What I am I missing for enabling these
permissions, or is there another way to get what I want, maybe create a local version of the
/ticket/display.html page that removes that restriction?
You can use the AboutThisUser callback on ShowRequestor to print extra
user information.
-kevin
I see some references to the AboutThisUser callback in the mailing
list, I can’t find it on my system though. I installed RT 3.8.6
through apt in debian. This looks like the best way to do what I
want, I just need nudged in the right direction.
That callback has been in ShowRequestor for a long time.
You probably want to read about Overlays and Callbacks here:
http://wiki.bestpractical.com/view/Customizing
-kevin