Monthly Tasks

RT Users
1

Hi,

We have recurring tasks (monthly and quarterly) like patch update or run
scan vulnerability that I would like to set to create ticket on a certain
time.

Here’s I would like to do:

I create a new ticket “run scan vulnerability on server X”.
After running, I will close this
ticket. On next month, this ticket automatically will be re-opend (or a new
one generated).

I’m thinking of using RT Reminders. I’ve checked it but the scrips that I
saw, use reminders to send open tickets that are due over a period of time.

Does anyone was able to do this and any scrips that I can check?

Thanks!
Roehl

2

rmp dmd wrote:

I create a new ticket “run scan vulnerability on server X”.
After running, I will close this
ticket. On next month, this ticket automatically will be re-opend (or a
new one generated).

I’m thinking of using RT Reminders. I’ve checked it but the scrips that
I saw, use reminders to send open tickets that are due over a period of
time.

Does anyone was able to do this and any scrips that I can check?

I can advise following solution:

  1. Create Condition which will check current date and will return 1 in case
    today is day of scanning.
  2. Add rt-crontool call with the Condition and appropriate Action to crontab to
    be run daily.

Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

Meet us at ITEXPO West 2009
September 2-3, Booth 427
Los Angeles Convention Center

3

Why so complicated?

If you like to use a new ticket every time, why not create directly from
cron? mail to the queue with the content and done. If you like to recycle
your ticket, just create a ticket, close when done and then use rt-crontool
as example to reopen it.

Hoep this helps2009/7/13 rmp dmd rmp.dmd1229@gmail.com

Hi,

We have recurring tasks (monthly and quarterly) like patch update or run
scan vulnerability that I would like to set to create ticket on a certain
time.

Here’s I would like to do:

I create a new ticket “run scan vulnerability on server X”.
After running, I will close this
ticket. On next month, this ticket automatically will be re-opend (or a new
one generated).

I’m thinking of using RT Reminders. I’ve checked it but the scrips that I
saw, use reminders to send open tickets that are due over a period of time.

Does anyone was able to do this and any scrips that I can check?

Thanks!
Roehl

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