Modifying Update.html?

RT Users
1

Hello there,

I’m stuck trying to customize RT.

Normally, when updating a ticket with a response
(Update.html?Action=Respond), the test input field is red. This is a
warning for the user that the response will be sent out to the customer
(unlike when just commenting).

Now what I want to do is to display an explicit warning like “Caution!
This message will be sent to the customer” to be displayed above the
text input filed. So, I need to modify update.html, using the local
directory.

My Problem: I just can’t figure where I need to put my warning message
code. Does anyone has an idea?

Thanks in advance and kind regards, Patrick

2

Hello there,

I’m stuck trying to customize RT.

Normally, when updating a ticket with a response
(Update.html?Action=Respond), the test input field is red. This is a
warning for the user that the response will be sent out to the
customer (unlike when just commenting).

Now what I want to do is to display an explicit warning like “Caution!
This message will be sent to the customer” to be displayed above the
text input filed. So, I need to modify update.html, using the local
directory.

Assuming you’re using RT-4.0.x, will probably true for 4.2 too, don’t
know for 3.8.
There is a BeforeMessageBox callback that you can use to add your
warning. Make a
/opt/rt4/local/html/Callbacks/Yourdir/Tickets/Update.html/BeforeMessageBox
file and add your code there.
Stop your webserver, clean the mason_cache, start your webserver and
your text should appear on the update page.

Joop