2 questions:
1- I have created a custom field for for one of my Queues. I would like to
sort on that field. Does not look like that is an automatic thing. I
assume that I would have to customize one of the search pages. Is this
correct?
2- Is there a way to get more details in the tickets search results? I
would like to add the Ticket summary (on ocassion) for reporting purposes.
I am running:
RT 3.2.2
Apache 2.0.51
RedHat Fedora C2