Modifying quick search display?

RT Users
1

I’m running 3.0.4 and would like to see ‘closed’ tickets listed
in the quick search display along with ‘new’ and ‘open’. Is
that hard to do?

(RT is being used internally and having quick access to review
the notes from closed tickets would be nice.)

Thanks!
Steve
Steve Wampler {sbw@tapestry.tucson.az.us}
The gods that smiled upon your birth are laughing now. – fortune cookie

2

Steve Wampler wrote:

I’m running 3.0.4 and would like to see ‘closed’ tickets listed
in the quick search display along with ‘new’ and ‘open’. Is
that hard to do?

(RT is being used internally and having quick access to review
the notes from closed tickets would be nice.)

grab the file “QuickSearch” from share/html/Elements and copy it to
local/html/Elements. Then, edit as desired. It is really quite
trivial. I mod’ed mine to show stalled tickets and the total number of
tickets in the active states (Open, New, Stalled). If you grok perl and
html it should only take you about 10 minutes.

Whenever RT requests a file it first checks for the local version, then
the system version. This is nice because your changes are not
overwritten on upgrades.

local=$path/local/html
system=$path/share/html

if -e $local/$desired_file {
use this one
} else if -e $system/$desired_file {
ok, use this one
} else {
404
}

3

Steve Wampler wrote:

I’m running 3.0.4 and would like to see ‘closed’ tickets listed
in the quick search display along with ‘new’ and ‘open’. Is
that hard to do?

(RT is being used internally and having quick access to review
the notes from closed tickets would be nice.)

grab the file “QuickSearch” from share/html/Elements and copy it to
local/html/Elements. Then, edit as desired. It is really quite
trivial. I mod’ed mine to show stalled tickets and the total number of
tickets in the active states (Open, New, Stalled). If you grok perl and
html it should only take you about 10 minutes.

Whenever RT requests a file it first checks for the local version, then
the system version. This is nice because your changes are not
overwritten on upgrades.

Thanks - perfect!

Steve Wampler {sbw@tapestry.tucson.az.us}
The gods that smiled upon your birth are laughing now. – fortune cookie