Currently, everytime a user open/modify a ticket, the display username is the
LDAP login (ie. x123z456) but I prefer it to be real name ie. “Joe Bob”
instead of the login/LDAP name. How do I modify this within RT or is it
possible?
I found this post: '[BUG] Re: [rt-users] Setting owner using username and' - MARC but I’m
not
certain if this applies? I’m running RT 3.6.4, thank you.
Regards,
Mike
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around