Modifying Owner/Last Updated field

Currently, everytime a user open/modify a ticket, the display username is the
LDAP login (ie. x123z456) but I prefer it to be real name ie. "Joe Bob"
instead of the login/LDAP name. How do I modify this within RT or is it
possible?

I found this post: http://marc.info/?l=rt-users&m=111924118723817&w=2 but I’m
not
certain if this applies? I’m running RT 3.6.4, thank you.

Regards,

Mike

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