Modifying group or queues

i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?

i did this in:

configuration -> groups -> groupname -> group rights
configuration -> groups -> groupname -> user rights

configuration -> queue -> queuename -> group rights
configuration -> queue -> queuename -> user rights

when i log in as a super user, i can click on configuration and modify
what i need but when i log in as another user that is not a super
user, i do not know where i can modify the group or queue. the manual
states that i should be able to modify queue/group when i grant the
rights which i did.

any help is greatly appreciated.

does it have to be global for this to work?On 6/26/07, slamp slamp slackamp@gmail.com wrote:

i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?

i did this in:

configuration → groups → groupname → group rights
configuration → groups → groupname → user rights

configuration → queue → queuename → group rights
configuration → queue → queuename → user rights

when i log in as a super user, i can click on configuration and modify
what i need but when i log in as another user that is not a super
user, i do not know where i can modify the group or queue. the manual
states that i should be able to modify queue/group when i grant the
rights which i did.

any help is greatly appreciated.

At Tuesday 6/26/2007 09:54 PM, slamp slamp wrote:

i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?

You’ll also need to go to global group rights and grant
"ShowConfigTab" to the appropriate groups.

Steve

Slamp,

Why did you grant the rights to the user when that user already had the 

rights by being in the group? By “all rights” just what do you mean.
Rights for a queue is not the same as rights to modify a group or
membership of said group. Just like grant the right to modify a ticket
is not the same as the right to modify a custom field. What is it you
want the group (and members in said group) to do? Both in relation to
tickets in a queue and in terms of administration of a group?

Kenn
LBNL

slamp slamp wrote:

Kenn,

Sorry I was not clear. What I wanted to do was for users to be able to
modify the groups they belong in and the queues they have rights for.
I granted the rights to the user thinking it would allow me to see the
Configuration but as Stephen said I only needed to add ShowConfig. I
have now remove the rights I added to the user.On 6/27/07, Kenneth Crocker KFCrocker@lbl.gov wrote:

Slamp,

    Why did you grant the rights to the user when that user already had the

rights by being in the group? By “all rights” just what do you mean.
Rights for a queue is not the same as rights to modify a group or
membership of said group. Just like grant the right to modify a ticket
is not the same as the right to modify a custom field. What is it you
want the group (and members in said group) to do? Both in relation to
tickets in a queue and in terms of administration of a group?

Kenn
LBNL

slamp slamp wrote:

i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?

i did this in:

configuration → groups → groupname → group rights
configuration → groups → groupname → user rights

configuration → queue → queuename → group rights
configuration → queue → queuename → user rights

when i log in as a super user, i can click on configuration and modify
what i need but when i log in as another user that is not a super
user, i do not know where i can modify the group or queue. the manual
states that i should be able to modify queue/group when i grant the
rights which i did.

any help is greatly appreciated.


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