Hello list, yet again,
We’re trying to add a saved search, to let the user view owned and CC-ed
tickets. I have the search made, and stored as a system-wide item. I have a
dashboard with the search on it. All users can select that dashboard if
they want to. The problem is that no one is going to select the secondary
dashboard all the time, and they get their default one each time they go to
the homepage from anywhere else in RT or log out and back in. Is there a
way to have admins edit the system-wide homepage, to add this saved search
to everyone’s at once? We’d also like to remove another portlet that is no
longer required due to what the search offers.
Put simply, how can we modify the homepage for all users at once? Thanks,
as always, for any help.
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hello list, yet again,
We’re trying to add a saved search, to let the user view owned and CC-ed
tickets. I have the search made, and stored as a system-wide item. I have a
dashboard with the search on it. All users can select that dashboard if
they want to. The problem is that no one is going to select the secondary
dashboard all the time, and they get their default one each time they go to
the homepage from anywhere else in RT or log out and back in. Is there a
way to have admins edit the system-wide homepage, to add this saved search
to everyone’s at once? We’d also like to remove another portlet that is no
longer required due to what the search offers.
Put simply, how can we modify the homepage for all users at once? Thanks,
as always, for any help.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,
You should be able to use rt-attributes-modify to script the needed
changes.
Regards,
Ken
Thanks for the tip, that looks like it could be useful. I found the
problem, though: all our users had to revert their homepages to default,
even if they had never modified anything. As soon as they did, they all got
our newly modified homepage and could re-add the saved searches they still
wanted. I love when the answer is simple. :)On Fri, Oct 7, 2016 at 3:57 PM, Kenneth Marshall ktm@rice.edu wrote:
On Fri, Oct 07, 2016 at 03:53:05PM -0400, Alex Hall wrote:
Hello list, yet again,
We’re trying to add a saved search, to let the user view owned and CC-ed
tickets. I have the search made, and stored as a system-wide item. I
have a
dashboard with the search on it. All users can select that dashboard if
they want to. The problem is that no one is going to select the secondary
dashboard all the time, and they get their default one each time they go
to
the homepage from anywhere else in RT or log out and back in. Is there a
way to have admins edit the system-wide homepage, to add this saved
search
to everyone’s at once? We’d also like to remove another portlet that is
no
longer required due to what the search offers.
Put simply, how can we modify the homepage for all users at once? Thanks,
as always, for any help.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,
You should be able to use rt-attributes-modify to script the needed
changes.
Regards,
Ken
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com