Thank you Gary, you sent me in the right direction! I set it to:
(note the space and <>) and it worked perfectly.
EricFrom: Gary Greene [mailto:email@example.com]
Sent: Wednesday, March 17, 2010 3:05 PM
To: Kenneth Marshall; Busalacchi, Eric
Subject: Re: [rt-users] modifying From: header in global template to
pull from queue description
I tried searching the archive a bit for the answer but I wasn’t able
pin down exactly what I’m doing wrong. Basically we are trying to
a friendly generic name to our queues. Management doesn’t want the
"User Name via RT" but something more generic depending on the Queue.
What I’m trying to do is make the From: header pull from the Queue
description. I’ve changed the template to have the following header:
For example this queue has the description “Systems Queue”. When I
change the template to the above example the From: address shows up
Systems.Queue@company.com . I would like it to just show up as
Queue". I know I can statically do this for every queue but I would
rather not have custom templates in every queue configuration if
Your help is greatly appreciated.
That is not an RFC compliant address and will cause problems with
some mail systems. That is probably why RT is not doing that other
than it being a poor idea for the same reason.
Community help: http://wiki.bestpractical.com
Commercial support: firstname.lastname@example.org
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That and almost every good anti-spam solution out there will flag
so) non-RFC (822 and 2822) compliant messages as spam. To save your
grief, you’ll likely want something like this:
(Obviously all on the same line…)
Gary L. Greene, Jr.
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239