Modifying 10 highest tickets

RT Users
1

Hi all

Happy new year.

Does anybody know if there is a way to globally change the default
setup for “10 highest priority tickets I own”?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the widget, but would
like to roll out a change to it for all users

regards
Garry

Dr Garry Booth
IT Services
Loughborough University

2

Hi all

Happy new year.

Does anybody know if there is a way to globally change the default setup
for “10 highest priority tickets I own”?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the widget, but would like
to roll out a change to it for all users

regards
Garry

Hi Garry,

This can be done, but an approach we have taken is to have
a custom dashboard that is used by default instead of mucking
with the standard system pieces. The advantage of the dashboard
method is that you can provide a custom interface for a number
of different groups and not just one for all.

Regards,
Ken

3

Does anybody know if there is a way to globally change the default
setup for “10 highest priority tickets I own”?
e.g: make it order by a custom field.
I can easily do it for myself by simply editing the widget, but
would like to roll out a change to it for all users

Click on Edit as a superuser and you can edit the default search

-kevin