Modify the Create Ticket screen

DUH!

I'm such an idiot. I found it and fixed it on my own. I HATE it when I 

do that. Sorry folks.

Kenn
LBNL

mind sharing how exactly you fixed it so all can benefit (and by all i mean me… lol)?

:slight_smile:

-gabe-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Kenneth
Crocker
Sent: Friday, October 10, 2008 6:09 PM
To: rt Users
Subject: [rt-users] Modify the Create Ticket screen

DUH!

I'm such an idiot. I found it and fixed it on my own. I HATE it when I 

do that. Sorry folks.

Kenn
LBNL

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Gabriel,

Sure. However, a warning. To modify RT screens and such, you have to 

get into code that can be real hard to follow, at least for me as I’m a
beginner perl guy. First, copy /share/html/Ticket/Create.html to
/local/html/Ticket/Create.html. MAke your changes to your “local” copy.
I’m not sure what you want to change. I wanted to remove the “Describe
the Issue” portion as we use a Global/mandatory description field for
problem descriptions and having two description fields on the create
screen was disconcerting. So, since my CF was Global AND Mandatory, and
I couldn’t figure out how to keep it off the create screen, I dropped
the “Describe the Issue” portion from the bottom of the screen. Hope
this helps.

Kenn
LBNLOn 10/14/2008 5:27 AM, Gabriel Cadieux wrote:

mind sharing how exactly you fixed it so all can benefit (and by all i mean me… lol)?

:slight_smile:

-gabe

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Kenneth
Crocker
Sent: Friday, October 10, 2008 6:09 PM
To: rt Users
Subject: [rt-users] Modify the Create Ticket screen

DUH!

I’m such an idiot. I found it and fixed it on my own. I HATE it when I
do that. Sorry folks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com