Modify predefined search

RT Users
1

I want to modify the columns displayed under the “highest priority
tickets I own” for all users at one time.

I see under the Global Attributes section of the
…Admin/Tools/Configuration.html page the format of the “Search - My
Tickets” predefined search. But I don’t find where this can be modified
in the RT_Config.pm file. It seems to be defined in the initialdata file
but modifying it there doesn’t seem to generate the change on the RT
homepage.

What do I need to do?

Thanks,
Mike

2

I want to modify the columns displayed under the “highest priority
tickets I own” for all users at one time.

I see under the Global Attributes section of the
…Admin/Tools/Configuration.html page the format of the “Search -
My Tickets” predefined search. But I don’t find where this can be
modified in the RT_Config.pm file. It seems to be defined in the
initialdata file but modifying it there doesn’t seem to generate the
change on the RT homepage.

Click on edit in the upper right corner of the portlet, click on
“Edit” the predefined search “Highest priority tickets I own”
edit the format, save the search.

-kevin