I want to modify the columns displayed under the “highest priority
tickets I own” for all users at one time.
I see under the Global Attributes section of the
…Admin/Tools/Configuration.html page the format of the “Search - My
Tickets” predefined search. But I don’t find where this can be modified
in the RT_Config.pm file. It seems to be defined in the initialdata file
but modifying it there doesn’t seem to generate the change on the RT
What do I need to do?