Missing RTIR Queues and Groups

I have a new RTIR installation with Gossamer Threads. The menus are
there, just none of the queues or groups. I didn’t even notice until I
tried restarting mod_perl after some other modifications. It failed
because of the missing queues. They fixed the start-up failure, and I
presumed that they fixed it by adding the queues but this was not the
case. Anyway, I figured that I would have them reinstall the IR
extension but I have two questions before I do.

  1. Do you think that the reinstall will fix the problem?
  2. Will it wipe out any of the non-RTIR related customization?


Gregory Pickett, CISSP, GCIA, GPEN
Cybersecurity Operations
Hellfire Security
1608 S. Ashland Ave.
Chicago, IL 60608
(312) 436-0133
www.hellfiresecurity.com [1]

[1] http://www.hellfiresecurity.com