Missing Links in "10 highest priority tickets I own"

Dear mailinglist,

It seems that i have found a bug in the SavedSearch feature. I have
already written to the user mailinglist, but not yet received an
answer. I thought because the question seems to be about a development
related bug, it is better when i write to the development mailing
list.

We are using RequestTracker in our IT environment now for over a year
and it really rocks! Unfortunately, to enhance the usability of RT, i
modified the saved search named "[_1] highest priority tickets I own"
as follows:

Owner = 'CurrentUser
AND
(Status = 'new’
OR Status = 'open’
OR Status = 'stalled’
OR Status = ‘resolved’)

That means, i just added the status ‘stalled’ with an OR to the search.

First, the Links in the list "10 highest priority tickets I own"
disappeared for all users, then i tried some other configurations, and
(at least i thougt) the links worked again for all users. Now i
remarked, that i am the own user who can still use the list with
links.

Does anybody have an idea? I have no clue what rights i must set, we
also don’t have special rights for users, only queues or groups. We
are using Debian Sarge with RT 3.6.1 using PostgreSQL 7.4.17.

Thanks,
chris

Dear friends,

We are using RequestTracker in our IT environment now for over a year
and it really rocks! Unfortunately, to enhance the usability of RT, i
modified the saved search named "[_1] highest priority tickets I own"
as follows:

Owner = 'CurrentUser
AND
(Status = 'new’
OR Status = 'open’
OR Status = 'stalled’
OR Status = ‘resolved’)

That means, i just added the status ‘stalled’ with an OR to the search.

First, the Links in the list "10 highest priority tickets I own"
disappeared for all users, then i tried some other configurations, and
(at least i thougt) the links worked again for all users. Now i
remarked, that i am the own user who can still use the list with
links.

Does anybody have an idea? I have no clue what rights i must set, we
also don’t have special rights for users, only queues or groups. We
are using Debian Sarge with RT 3.6.1 using PostgreSQL 7.4.17.

Thanks,
chris

On Fri, 30 Nov 2007 14:01:08 +0100, gueder@gmail.com said:

First, the Links in the list "10 highest priority tickets I own"
disappeared for all users, then i tried some other configurations, and
(at least i thougt) the links worked again for all users. Now i
remarked, that i am the own user who can still use the list with
links.

See the attached mails from August 2006.

Keith Edmunds

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