Missing attachements in replies

RT Users
1

When we send a reply to a ticket and attach a file, the user never gets
the file. I can’t find anything in the apache or sendmail logs that
would indicate a problem, can anyone shed light on the solution? We need
to send rental agreements and printable forms to the clients to resolve
the tickets.

Chris Mason
masonc@masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759

2

When we send a reply to a ticket and attach a file, the user never gets
the file. I can’t find anything in the apache or sendmail logs that
would indicate a problem, can anyone shed light on the solution? We
need
to send rental agreements and printable forms to the clients to resolve
the tickets.

In the standard installation, attachments in replies don’t get sent
with the reply - they are only stored in the RT system itself and can
be downloaded from there. There is a contributed add on that does send
attachments out with the reply.

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

3

I tried NotifyWithAttachment but it did not send the originator an
attachment. I setup a global scrip

OnCorrespond NotifyAllWatchersWithAttach with template Correspondence

And tested it, but the originator did not the get the email at all.From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Harald Wagener
Sent: Wednesday, December 11, 2002 10:19 AM
To: Chris Mason
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Missing attachements in replies

When we send a reply to a ticket and attach a file, the user never
gets the file. I can’t find anything in the apache or sendmail logs
that would indicate a problem, can anyone shed light on the solution?
We need to send rental agreements and printable forms to the clients
to resolve the tickets.

In the standard installation, attachments in replies don’t get sent
with the reply - they are only stored in the RT system itself and can
be downloaded from there. There is a contributed add on that does send
attachments out with the reply.

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

I tried NotifyWithAttachment but it did not send the originator an
attachment. I setup a global scrip

OnCorrespond NotifyAllWatchersWithAttach with template Correspondence

And tested it, but the originator did not the get the email at all.

Check /var/log/rt2/rt.log0 - see if there are any errors there.

If you have errors that NotifyWithAttachment.pm cannot be found, you
might need to copy NotifyWithAttachment.pm into RT’s lib/RT/Action
directory, and set it to be executable.

Rgds,

Pete

5

BINGO!

I didn’t realize that the actions and conditions had to be chmodded 755.
Thanks for that.

ChrisFrom: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Pete Silver
Sent: Wednesday, December 11, 2002 10:21 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Missing attachements in replies

I tried NotifyWithAttachment but it did not send the originator an
attachment. I setup a global scrip

OnCorrespond NotifyAllWatchersWithAttach with template Correspondence

And tested it, but the originator did not the get the email at all.

Check /var/log/rt2/rt.log0 - see if there are any errors there.

If you have errors that NotifyWithAttachment.pm cannot be found, you
might need to copy NotifyWithAttachment.pm into RT’s lib/RT/Action
directory, and set it to be executable.

Rgds,

Pete

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm