I tried NotifyWithAttachment but it did not send the originator an
attachment. I setup a global scrip
OnCorrespond NotifyAllWatchersWithAttach with template Correspondence
And tested it, but the originator did not the get the email at all.From: firstname.lastname@example.org
[mailto:email@example.com] On Behalf Of Harald Wagener
Sent: Wednesday, December 11, 2002 10:19 AM
To: Chris Mason
Subject: Re: [rt-users] Missing attachements in replies
When we send a reply to a ticket and attach a file, the user never
gets the file. I can’t find anything in the apache or sendmail logs
that would indicate a problem, can anyone shed light on the solution?
We need to send rental agreements and printable forms to the clients
to resolve the tickets.
In the standard installation, attachments in replies don’t get sent
with the reply - they are only stored in the RT system itself and can
be downloaded from there. There is a contributed add on that does send
attachments out with the reply.
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg
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