I started using RT back in the early 2000’s, but haven’t used it for about the last decade; so I’m still re-spinning-up in all of the things that I used to know, but have since forgot. Apologies for the stupid questions as a result.
I’m looking to make two changes, but, am struggling to recall WHERE to make them, or, if it’s even possible with RT-4.4.4.
I would like the ability to one-click-delete a ticket from the RT At A Glance page, or, any Dashboard. For reasons that I can’t control, I get a fair bit of spam that (by necessity) makes it into RT. But as a matter of efficiency, I’d like to just click on Delete a bit like I’d click on Take for new tickets, but, have it immediately delete that ticket, and refresh the view. Is this possible? Having to do Bulk Updates takes more clicks than I’d like.
In the Custom Fields selector panel, as shown in Modify.html, I have a Multiple Value selector, but the size is limited to 5 items. Where can I change that to 10, 20, or whatever I’d like?
Great to see RT still going strong, and even though setting it up on a Oracle Linux system without direct Internet access was a complete nightmare (CPAN module dependency hell, and CPAN doesn’t seem to support NTLM auth, and, we have no DNS internally), I’m quite chuffed to have my setup working at all…