Minor change to /Ticket/Update.html

RT Users
1

Guys,
I’d like to add the requestors name to this page somewhere… Preferably
right here:
“Ticket watchers Requestor:jsatterfield@ciphergen.com (James Satterfield)”

If at all possible, I’d love for the UI to show the real name next to the
email address whenever it displays an email address. I would think this a
trivial task, but wonder if it would break any time it had to send an email.

I know nothing of perl and couldn’t script my way out of a paper bag. After
perusing Display.html and /Ticket/Elements/ShowRequestor I think I could
figure it out after many hours of frustration, but life would be much easier
if someone could hold my hand on this one.

Thanks,
James.

2

James Satterfield wrote:

If at all possible, I’d love for the UI to show the real name next to the
email address whenever it displays an email address. I would think this a
trivial task, but wonder if it would break any time it had to send an email.

It’s not as trivial as it looks. At a glance, you’d need to duplicate
the EmailsAsString function in lib/RT/Watchers.pm to return the data
in the form you want; then duplicate RequestorsAsString and CCAsString
in lib/RT/Ticket.pm, then get Ticket/Update.html to call your new
Ticket functions.

On the plus side, this shouldn’t break any email sending. :slight_smile:

3

Thanks for the reply. Unfortunately it looks to be a bit beyond the scope of
my abilities.

James.From: Phil Homewood [mailto:pdh@snapgear.com]
Sent: Tuesday, July 23, 2002 5:09 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Minor change to /Ticket/Update.html

James Satterfield wrote:

If at all possible, I’d love for the UI to show the real name next to
the email address whenever it displays an email address. I would think
this a trivial task, but wonder if it would break any time it had to
send an email.

It’s not as trivial as it looks. At a glance, you’d need to duplicate the
EmailsAsString function in lib/RT/Watchers.pm to return the data in the form
you want; then duplicate RequestorsAsString and CCAsString in
lib/RT/Ticket.pm, then get Ticket/Update.html to call your new Ticket
functions.

On the plus side, this shouldn’t break any email sending. :slight_smile:

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