Migrating 3.6.0 to new hardware

RT Users
1

Hi everyone,
We are currently evaluating/piloting RT 3.6.0 on a Debian box. So far
it has received a good reception from the techs. We want to expand our
pilot to include another group. I would like to migrate our install to
a stronger box (still Debian). Is there anything special I need/should
know?

Many thanks in advance!

2

I did It last week.

Migrate configuration (RT, apache, perl…), make sure that all conf
fileas are in correct places
Stop apache (old server)
backup database (old server)
restore database (new server)
do some tests (murphy’s law)

Worked fine, the webmin did the backup and the restore in server, here I
do not use attachament files in tickets, so I dont know if it will broke
the files (I think no)

In wiki we have more documentation read
Request Tracker Wiki it will help.

Humberto Junior
Nexos - Segurança da Informação

Helmuth Ramirez escreveu:

3

Thanks Humberto!
Doesn’t sound too bad. My only concern would be the attachments (we rely heavily on those). I guess if its that simple, I’ll put the restore on a new machine and test it to see if everything came through alright.

Thanks again
HelmuthFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Humberto Junior
Sent: Friday, July 28, 2006 6:33 PM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Migrating 3.6.0 to new hardware

I did It last week.

Migrate configuration (RT, apache, perl…), make sure that all conf
fileas are in correct places
Stop apache (old server)
backup database (old server)
restore database (new server)
do some tests (murphy’s law)

Worked fine, the webmin did the backup and the restore in server, here I
do not use attachament files in tickets, so I dont know if it will broke
the files (I think no)

In wiki we have more documentation read
Request Tracker Wiki it will help.

Humberto Junior
Nexos - Segurança da Informação

Helmuth Ramirez escreveu:

Hi everyone,
We are currently evaluating/piloting RT 3.6.0 on a Debian box. So far
it has received a good reception from the techs. We want to expand our
pilot to include another group. I would like to migrate our install to
a stronger box (still Debian). Is there anything special I need/should
know?

Many thanks in advance!

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