Messages in log files


My log files have entries of the following type:

Jul 14 17:14:35 helpdesk RT: [26957] No recipients found. Not sending.

Why is it specifying this non-existing (example . com) email as the sender and how can I fix this? In the tickets the email address originated from RT is shown correctly. i find this only in the log files.


What do you have for your organization config value? I believe it is the name for your RT not a user

Hello knation,

Only $rtname was set on the file, organization was not set. Perhaps that is the issue.

If your logs are noisy you can set them to “error” level logging instead of debug as well

Thx knation, that solved the issue.