Message threadings when close a ticket

RT Users
1

Hi.

When I close a ticket I received a message from RT to tell me the ticket is
closed.

But in both mutt and Thunderbird the last message come as a new message,
never like a answer of the thread of the ticket.

Is any way I can make this last message as a answer so it’s appear in the
thread ?

Thanks.

Regards.

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 10 ao� 2011 14:45:52 CEST

2

When I close a ticket I received a message from RT to tell me the ticket is
closed.

But in both mutt and Thunderbird the last message come as a new message,
never like a answer of the thread of the ticket.

Is any way I can make this last message as a answer so it’s appear in the
thread ?

I’ve run into this with “You’re now the owner” emails, and it appears
to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but
I haven’t had time to dig deeply into it and write the tests that
would be needed.

-kevin

3

Le 10/08/2011 � 10:03:52-0400, Kevin Falcone a �crit> On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote:

When I close a ticket I received a message from RT to tell me the ticket is
closed.

But in both mutt and Thunderbird the last message come as a new message,
never like a answer of the thread of the ticket.

Is any way I can make this last message as a answer so it’s appear in the
thread ?

I’ve run into this with “You’re now the owner” emails, and it appears
to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but
I haven’t had time to dig deeply into it and write the tests that
would be needed.

Thanks you for taking some time for my problem.

But I’m a certified looser on perl, so I’m just going to wait and hope
maybe someday you going to have some time to take a closer look.

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 10 ao� 2011 21:06:24 CEST

4

Landed into bug tracker:

Login Wed, Aug 10, 2011 at 11:07 PM, Albert Shih Albert.Shih@obspm.fr wrote:

Le 10/08/2011 à 10:03:52-0400, Kevin Falcone a écrit

On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote:

When I close a ticket I received a message from RT to tell me the ticket is
closed.

But in both mutt and Thunderbird the last message come as a new message,
never like a answer of the thread of the ticket.

Is any way I can make this last message as a answer so it’s appear in the
thread ?

I’ve run into this with “You’re now the owner” emails, and it appears
to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but
I haven’t had time to dig deeply into it and write the tests that
would be needed.

Thanks you for taking some time for my problem.

But I’m a certified looser on perl, so I’m just going to wait and hope
maybe someday you going to have some time to take a closer look.

Regards.

JAS

–
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 10 aoû 2011 21:06:24 CEST

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