Message could not be recorded

RT Users
1

Have mercy on me. I’m a sleep-deprived new father not supposed to be
back at work yet, and I could use a hint on this one :wink: I looked
through the wiki but didn’t have success.

I just created a new feedback queue for testing, and everything seems to
work, except:

When a requester replies to a “resolved” email, the ticket is not
re-opened, and the requester receives an email with the subject “Message
not recorded”.

In the Apache error log, I see:

[Thu Apr 27 15:01:52 2006] [crit]: RT::Attachment->Create couldn’t, as
you didn’t specify a transaction
(/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
[Thu Apr 27 15:01:52 2006] [err]: RT::Ticket=HASH(0x431f2a0) couldn’t
init a transaction Transaction Created
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
[Thu Apr 27 15:01:52 2006] [crit]: Message could not be recorded
(/usr/local/rt3/lib/RT/Interface/Email.pm:802)

Please throw my befuddled brain a bone.

I’m using RT 3.4.4.

Thanks,
Kevin Murphy

2

Have mercy on me. I’m a sleep-deprived new father not supposed to be
back at work yet, and I could use a hint on this one :wink: I looked
through the wiki but didn’t have success.

Congrats. I think RT’s jealous that you’re splitting your affections.
This looks kind of weird. Is there a chance that the resolved email is
getting to a queue they don’t have permissions to or something? (That
looks really broken). Show us the message the user sends in?

3

Jesse Vincent wrote:

getting to a queue they don’t have permissions to or something? (That
looks really broken). Show us the message the user sends in?

I can verify that “Message not recorded” is the error you get if you do
not have permission to Reply to a ticket.

Make sure that Requestors have (Global) Reply permissions. Also keep in
mind that if the Requestor uses a different mail alias
(whatever@mail.blah.com instead of whatever@blah.com, for example), RT
won’t know who they are and it will post the error.

rickr.vcf (182 Bytes)