Have mercy on me. I’m a sleep-deprived new father not supposed to be
back at work yet, and I could use a hint on this one I looked
through the wiki but didn’t have success.
I just created a new feedback queue for testing, and everything seems to
When a requester replies to a “resolved” email, the ticket is not
re-opened, and the requester receives an email with the subject “Message
In the Apache error log, I see:
[Thu Apr 27 15:01:52 2006] [crit]: RT::Attachment->Create couldn’t, as
you didn’t specify a transaction
[Thu Apr 27 15:01:52 2006] [err]: RT::Ticket=HASH(0x431f2a0) couldn’t
init a transaction Transaction Created
[Thu Apr 27 15:01:52 2006] [crit]: Message could not be recorded
Please throw my befuddled brain a bone.
I’m using RT 3.4.4.