Message body not shown in web interface

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction->Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

Dear Sir or Madam,

 

Blahblahblahblah

 

S Poštovanjem,

 

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

You don’t mention your version of RT, but you might be running into this:

http://issues.bestpractical.com/Ticket/Display.html?id=21411

Setting PreferRichText = 1 is a partial workaround.On 12/11/12 5:48 AM, Marko Cupać wrote:

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction->Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

Dear Sir or Madam,

 

Blahblahblahblah

 

S Poštovanjem,

 

--

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

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