Message body not shown in web interface

RT Users
1

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction->Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

Dear Sir or Madam,

 

Blahblahblahblah

 

S Poštovanjem,

 

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

2

You don’t mention your version of RT, but you might be running into this:

http://issues.bestpractical.com/Ticket/Display.html?id=21411

Setting PreferRichText = 1 is a partial workaround.On 12/11/12 5:48 AM, Marko Cupać wrote:

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction->Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

–

Dear Sir or Madam,

 

Blahblahblahblah

 

S Poštovanjem,

 

--

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,

Marko

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