Merging RT Installations

Hi,

We have a handful of RT installations on campus, and we’d like to
merge them together, and we’d like to retain ticket history. That
means that we need a way to import tickets from one system to another,
keeping in mind that there may be duplicate ticket numbers involved.
We’re OK with ticket numbers changing - that’s unfortunate, but
unavoidable.

Is there any tool that allows us to import all the tickets (and
comments, attachments, queues, groups, users, etc) from one RT system
to another?

Tim Gustafson
tjg@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

We have a handful of RT installations on campus, and we’d like to
merge them together, and we’d like to retain ticket history. That
means that we need a way to import tickets from one system to another,
keeping in mind that there may be duplicate ticket numbers involved.
We’re OK with ticket numbers changing - that’s unfortunate, but
unavoidable.

Is there any tool that allows us to import all the tickets (and
comments, attachments, queues, groups, users, etc) from one RT system
to another?

There isn’t currently a released tool for this.
We’ve been working on something and testing it out with a few clients
and expect that it will ship with 4.2.

If you need this prior to the public release, I can point you at the
right people to figure it out.

-kevin

There isn’t currently a released tool for this.
We’ve been working on something and testing it out with a few clients
and expect that it will ship with 4.2.

If you need this prior to the public release, I can point you at the
right people to figure it out.

What’s the planned release date for 4.2? I think I can hold off
importing the old data for a few months, but probably not more than 3
months.

Tim Gustafson
tjg@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

We have a similar situation where we want to import our open tickets from
the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script
that can help do that?On Tue, Nov 27, 2012 at 1:19 PM, Tim Gustafson tjg@soe.ucsc.edu wrote:

There isn’t currently a released tool for this.
We’ve been working on something and testing it out with a few clients
and expect that it will ship with 4.2.

If you need this prior to the public release, I can point you at the
right people to figure it out.

What’s the planned release date for 4.2? I think I can hold off
importing the old data for a few months, but probably not more than 3
months.

Tim Gustafson
tjg@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

We’re hiring! http://bestpractical.com/jobs

There isn’t currently a released tool for this.
We’ve been working on something and testing it out with a few clients
and expect that it will ship with 4.2.

If you need this prior to the public release, I can point you at the
right people to figure it out.

What’s the planned release date for 4.2? I think I can hold off
importing the old data for a few months, but probably not more than 3
months.

Unfortunately, we can’t commit to release dates. We’re currently hard
at work on a lot of feature branches that will be part of 4.2. We’ll
be making 4.1 development releases, so it may be worth monitoring
rt-devel for those releases.

-kevin

We have a similar situation where we want to import our open tickets from the current 3.8.2
sytem to the new 4.0.8 installation. Is there a script that can help do that?

That sounds like you want a simple upgrade.
Have you reviewed the upgrading process documentation?
It’s covered in the README and UPGRADING-4.0 available from here
http://bestpractical.com/rt/docs/latest/

and written about here

-kevin

Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on
centosos and ubuntu respectively. We need to import open tickets from 3.8.2
and export them into 4.0.8. Are there any scripts in the upgrade that can
be pulled to do this?On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:

We have a similar situation where we want to import our open tickets
from the current 3.8.2
sytem to the new 4.0.8 installation. Is there a script that can help
do that?

That sounds like you want a simple upgrade.
Have you reviewed the upgrading process documentation?
It’s covered in the README and UPGRADING-4.0 available from here
RT 5.0.3 Documentation - Best Practical

and written about here

Upgrading to RT 4 — Best Practical Solutions

-kevin


We’re hiring! http://bestpractical.com/jobs

Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on centosos and ubuntu
respectively. We need to import open tickets from 3.8.2 and export them into 4.0.8. Are there
any scripts in the upgrade that can be pulled to do this?

Nope. Please see my earlier reply to Tim Gustafson.

-kevin> On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:

 On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:
 > We have a similar situation where we want to import our open tickets from the current
 3.8.2
 > sytem to the new 4.0.8 installation. Is there a script that can help do that?

 That sounds like you want a simple upgrade.
 Have you reviewed the upgrading process documentation?
 It's covered in the README and UPGRADING-4.0 available from here
 [2]http://bestpractical.com/rt/docs/latest/

 and written about here

 [3]http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html