Merging problem

RT Users
1

I have 2 tickets, #410 and #411. I set the parent of 410 to 411 and then
merged 410 into 411. The children tree for 411 shows 411 as a child, over
and over and over. Is this a known bug?

Thanks,

Joseph W. Breu, CCNA fax : +1.319.266.8158
Senior Network Administrator url : http://www.cfu.net
Cedar Falls Utilities

            question = ( to ) ? be : ! be;
	              -- Wm. Shakespeare
2

Joe,

I recently had this problem as well. Basically what happened was probably that
410 and 411 were merged, and then you set one as the parent of another, so now
RT is confused. This is a bug that Jesse knows about (RT shouldn’t let you
merge a parent and child and/or shouldn’t let you create a parent/child
relationships among merged tickets). When I had the problem, Jesse walked me
through it.

(it may be that a ticket that was merged into 411 was merged into 410 as well –
that’s what happened with me).

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University

Quoting Joe Breu breu@cfu.net:

3

Joe,

I recently had this problem as well. Basically what happened was
probably that 410 and 411 were merged, and then you set one as the
parent of another, so now RT is confused. This is a bug that Jesse
knows about (RT shouldn’t let you merge a parent and child and/or
shouldn’t let you create a parent/child relationships among merged
tickets).

<blink, blink>

I hadn’t noticed merge before. Thanks! 8)

-Robin

Robin Powell's Old Home Page BTW, I’m male, honest.
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