Mergeusers problem

RT Users
1

Good morning,

We have just started using the MergeUsers plugin. The merging of users seems to work great but the user is then unable to see their tickets using either account. Are we missing something obvious? Thanks.

–Dale

Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
Suite 700
110 21st Avenue South
Nashville, TN 37240
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edumailto:dale.poulter@vanderbilt.edu

2

Have a look onto additional pakckage rt-extension-mergeusershistory this the one you need!

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael KuehneVon: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Wed Mar 31 15:54:05 2010
Betreff: [rt-users] Mergeusers problem

Good morning,

We have just started using the MergeUsers plugin. The merging of users seems to work great but the user is then unable to see their tickets using either account. Are we missing something obvious? Thanks.

–Dale

Dale Poulter
Automation Coordinator

Library Information Technology Services
Vanderbilt University
Suite 700
110 21st Avenue South
Nashville, TN 37240
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edu mailto:dale.poulter@vanderbilt.edu

3

This worked great. Thanks.From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.brumm@Kuehne-Nagel.com]
Sent: Wednesday, March 31, 2010 8:57 AM
To: Poulter, Dale; rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Mergeusers problem

Have a look onto additional pakckage rt-extension-mergeusershistory this the one you need!

Torsten

Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Wed Mar 31 15:54:05 2010
Betreff: [rt-users] Mergeusers problem
Good morning,

We have just started using the MergeUsers plugin. The merging of users seems to work great but the user is then unable to see their tickets using either account. Are we missing something obvious? Thanks.

–Dale

Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
Suite 700
110 21st Avenue South
Nashville, TN 37240
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter@vanderbilt.edumailto:dale.poulter@vanderbilt.edu

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne