Merge ticket issue

Hi all,

RT: 4.0.5

I’ve got privileged users given all the “Rights for Staff” but when they attempt to merge two tickets together an error message is given - “New ticket doesn’t exist”.

When I go in with my “Do anything” perms the tickets merge without error. Wondering if there is a permission need beyond the Rights for Staff or if something else might be going on that’s keeping them from being able to merge tickets

Thanks, David

David T. Grayston Systems & Database Administrator
University of Washington School of Public Health