Menu Actions, and most comman used actions

RT Users
1

Hi,

I see if you open one ticket, that the most used actions are under Actions
Menu. But, Have direct access for less (for me) used actions. Like Jumbo,
Reminders, etc…
Could i have direct access (without click on Actions menu), to my usefull
Actions?? Like, Reply, Resolve, Take …

Regards.

Un saludo.
Juanjo Corral

2

Hi,

I see if you open one ticket, that the most used actions are under Actions
Menu. But, Have direct access for less (for me) used actions. Like Jumbo,
Reminders, etc…
Could i have direct access (without click on Actions menu), to my usefull
Actions?? Like, Reply, Resolve, Take …

With callbacks and a few lines of code you can manipulate menu as you want.

Regards.

–
Un saludo.
Juanjo Corral

Best regards, Ruslan.