Hi
I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09
and I find some strange thing :
If I put
Set($AutoCreateNonExternalUsers, 0);
news users (not in the LDAP) cannot create a new ticket. I got
User creation failed in mailgateway: Could not set user info
but I can use
AddCc: new_users
If I put
Set($AutoCreateNonExternalUsers, 1);
news users can create a new ticket but I can use
AddCc: new_users
I got a email from RT with subject="Extended mailgate error" and
body
Failed command 'AddCc: desmo@ymail.com'
Error message: Impossible de trouver ou cr??er cet utilisateur
(yes it's in french but that's normal ;-)
Any help ? Is I do a mis-configuration or a bug ?
Regards.
JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 3 jui 2011 22:51:13 CEST
Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit
Hi
I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09
and I find some strange thing :
If I put
Set($AutoCreateNonExternalUsers, 0);
news users (not in the LDAP) cannot create a new ticket. I got
User creation failed in mailgateway: Could not set user info
but I can use
AddCc: new_users
If I put
Set($AutoCreateNonExternalUsers, 1);
news users can create a new ticket but I can use
Hummm…I CANNOT use
sorry.
AddCc: new_users
I got a email from RT with subject=“Extended mailgate error” and
body
Failed command 'AddCc: desmo@ymail.com'
Error message: Impossible de trouver ou cr??er cet utilisateur
(yes it’s in french but that’s normal
Any help ? Is I do a mis-configuration or a bug ?
If it’s bug at what address I send a bug-report ?
Regards.
JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 3 jui 2011 23:04:13 CEST
Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit
Hi
I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09
and I find some strange thing :
If I put
Set($AutoCreateNonExternalUsers, 0);
news users (not in the LDAP) cannot create a new ticket. I got
User creation failed in mailgateway: Could not set user info
but I can use
AddCc: new_users
If I put
Set($AutoCreateNonExternalUsers, 1);
news users can create a new ticket but I cannot use
AddCc: new_users
I got a email from RT with subject=“Extended mailgate error” and
body
Failed command 'AddCc: desmo@ymail.com'
Error message: Impossible de trouver ou cr??er cet utilisateur
(yes it’s in french but that’s normal
Any help ? Is I do a mis-configuration or a bug ?
Anyone ?
regards.
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST
Albert,
I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.
Kenn
LBNLOn Mon, Jun 6, 2011 at 1:48 PM, Albert Shih Albert.Shih@obspm.fr wrote:
Le 03/06/2011 à 22:56:46+0200, Albert Shih a écrit
Hi
I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
RT-Extension-CommandByMail-0.09
and I find some strange thing :
If I put
Set($AutoCreateNonExternalUsers, 0);
news users (not in the LDAP) cannot create a new ticket. I got
User creation failed in mailgateway: Could not set user
info
but I can use
AddCc: new_users
If I put
Set($AutoCreateNonExternalUsers, 1);
news users can create a new ticket but I cannot use
AddCc: new_users
I got a email from RT with subject="Extended mailgate error" and
body
Failed command 'AddCc: desmo@ymail.com'
Error message: Impossible de trouver ou cr??er cet
utilisateur
(yes it's in french but that's normal ;-)
Any help ? Is I do a mis-configuration or a bug ?
Anyone ?
regards.
–
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST
Le 06/06/2011 � 13:51:04-0700, Kenneth Crocker a �crit
Hi
I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.
OK. But …no this not only a error. The address is not ad as Cc.
Thanks for your help.
Regards.
JAS
Kenn
LBNL
Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit
> Hi
>
> I'm using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
RT-Extension-CommandByMail-0.09
>
> and I find some strange thing :
>
> If I put
>
> Set($AutoCreateNonExternalUsers, 0);
>
> news users (not in the LDAP) cannot create a new ticket. I got
>
> User creation failed in mailgateway: Could not set user
info
>
> but I can use
>
> AddCc: new_users
>
>
> If I put
>
> Set($AutoCreateNonExternalUsers, 1);
>
> news users can create a new ticket but I cannot use
>
> AddCc: new_users
>
> I got a email from RT with subject="Extended mailgate error" and
> body
>
> Failed command 'AddCc: desmo@ymail.com'
> Error message: Impossible de trouver ou cr??er cet
utilisateur
>
> (yes it's in french but that's normal ;-)
>
> Any help ? Is I do a mis-configuration or a bug ?
>
Anyone ?
regards.
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 8 jui 2011 17:40:08 CEST