Maybe bug in commandbymail

Hi

I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09

and I find some strange thing :

If I put 

	Set($AutoCreateNonExternalUsers,    0);

news users (not in the LDAP) cannot create a new ticket. I got 

	User creation failed in mailgateway: Could not set user info 

but I can use 

	AddCc: new_users


If I put

	Set($AutoCreateNonExternalUsers,    1);

news users can create a new ticket but I can use 

	AddCc: new_users

I got a email from RT with subject="Extended mailgate error" and
body

	Failed command 'AddCc: desmo@ymail.com'
	Error message: Impossible de trouver ou cr??er cet utilisateur

(yes it's in french but that's normal ;-)

Any help ? Is I do a mis-configuration or a bug ?

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 3 jui 2011 22:51:13 CEST

Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit

Hi

I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09

and I find some strange thing :

If I put

  Set($AutoCreateNonExternalUsers,    0);

news users (not in the LDAP) cannot create a new ticket. I got

  User creation failed in mailgateway: Could not set user info 

but I can use

  AddCc: new_users

If I put

  Set($AutoCreateNonExternalUsers,    1);

news users can create a new ticket but I can use
Hummm…I CANNOT use

				sorry.
  AddCc: new_users

I got a email from RT with subject=“Extended mailgate error” and
body

  Failed command 'AddCc: desmo@ymail.com'
  Error message: Impossible de trouver ou cr??er cet utilisateur

(yes it’s in french but that’s normal :wink:

Any help ? Is I do a mis-configuration or a bug ?

If it’s bug at what address I send a bug-report ?

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 3 jui 2011 23:04:13 CEST

Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit

Hi

I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 + RT-Extension-CommandByMail-0.09

and I find some strange thing :

If I put

  Set($AutoCreateNonExternalUsers,    0);

news users (not in the LDAP) cannot create a new ticket. I got

  User creation failed in mailgateway: Could not set user info 

but I can use

  AddCc: new_users

If I put

  Set($AutoCreateNonExternalUsers,    1);

news users can create a new ticket but I cannot use

  AddCc: new_users

I got a email from RT with subject=“Extended mailgate error” and
body

  Failed command 'AddCc: desmo@ymail.com'
  Error message: Impossible de trouver ou cr??er cet utilisateur

(yes it’s in french but that’s normal :wink:

Any help ? Is I do a mis-configuration or a bug ?

Anyone ?

regards.

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST

Albert,

I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.

Kenn
LBNLOn Mon, Jun 6, 2011 at 1:48 PM, Albert Shih Albert.Shih@obspm.fr wrote:

Le 03/06/2011 à 22:56:46+0200, Albert Shih a écrit

Hi

I’m using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
RT-Extension-CommandByMail-0.09

and I find some strange thing :

  If I put

          Set($AutoCreateNonExternalUsers,    0);

  news users (not in the LDAP) cannot create a new ticket. I got

          User creation failed in mailgateway: Could not set user

info

  but I can use

          AddCc: new_users


  If I put

          Set($AutoCreateNonExternalUsers,    1);

  news users can create a new ticket but I cannot use

          AddCc: new_users

  I got a email from RT with subject="Extended mailgate error" and
  body

          Failed command 'AddCc: desmo@ymail.com'
          Error message: Impossible de trouver ou cr??er cet

utilisateur

  (yes it's in french but that's normal ;-)

Any help ? Is I do a mis-configuration or a bug ?

Anyone ?

regards.


Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST

Le 06/06/2011 � 13:51:04-0700, Kenneth Crocker a �crit
Hi

I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.

OK. But …no this not only a error. The address is not ad as Cc.

Thanks for your help.

Regards.

JAS

Kenn
LBNL

 Le 03/06/2011 � 22:56:46+0200, Albert Shih a �crit
> Hi
>
> I'm using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
RT-Extension-CommandByMail-0.09
>
> and I find some strange thing :
>
>       If I put
>
>               Set($AutoCreateNonExternalUsers,    0);
>
>       news users (not in the LDAP) cannot create a new ticket. I got
>
>               User creation failed in mailgateway: Could not set user
info
>
>       but I can use
>
>               AddCc: new_users
>
>
>       If I put
>
>               Set($AutoCreateNonExternalUsers,    1);
>
>       news users can create a new ticket but I cannot use
>
>               AddCc: new_users
>
>       I got a email from RT with subject="Extended mailgate error" and
>       body
>
>               Failed command 'AddCc: desmo@ymail.com'
>               Error message: Impossible de trouver ou cr??er cet
utilisateur
>
>       (yes it's in french but that's normal ;-)
>
> Any help ? Is I do a mis-configuration or a bug ?
>

Anyone ?

regards.

--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 6 jui 2011 22:48:24 CEST

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 8 jui 2011 17:40:08 CEST