we have a recurrent problem where by emails sent from RT are bounced by some remote mail servers due to: Maximum line length exceeded (see RFC 5322 2.1.1).
I believe its the formatting becoming mangled when there are many emails in the message trail. Other than asking users not to include previous message bodies in their replies (not viable, people won’t reliably do this, we have tried) is there any other solution to avoid this issue? If not a fix to RT then possibly a custom Scrip?
thanks for any suggestions, Andy.