Max_allowed_packet error

Hello,

We have a user searching for tickets on our RT system. This is the email
from the user:

I was trying to look for a ticket to see if I had put one in on that

subject before, but I keep getting this error, so I have no idea if all

my tickets are coming up.

http://rt.mydomain.com/helpdesk/Search/Build.htmlhttp://rt.mm3.mlbam.com/helpdesk/Search/Build.html

DBD::mysql::st execute failed: Got a packet bigger than

‘max_allowed_packet’ bytes at

/usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.

And when I look in the logs this is what I see:

[Sat Jul 7 05:49:29 2012] [warning]: DBD::mysql::st execute failed: Got a
packet bigger than ‘max_allowed_packet’ bytes at
/usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm:67)

We’re using RT 4.0.2

Other important info:

Server: CentOS release 5.7 (Final)
Perl: v5.8.8 built for x86_64-linux-thread-multi

I’d appreciate any advice yo may have on how to correct this problem.

Thanks!
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B