Just curious…does anyone here actually have a need for mass
merging of
tickets? I was just going through my abuse rt queue, and I
thought…“wow…there’s no merge on the bulk page…”.
While we’re at it, some of my users would like to be able to slap a comment
on a bunch of tickets all at once. Currently, their method of doing this is
either to do each ticket manually or (you knew it was coming) to ask me to
do it for them, using the command line.
I’ll echo Rob’s question to Jesse: is there a reason Bulk.html doesn’t have
comment abilities?
There’s no particular reason that there isn’t a mass comment/reply on
that page, either. I’m sure folks would love to see it.
-jOn Wed, Apr 10, 2002 at 10:38:36AM -0500, Beachey, Kendric wrote:
From: Rob Mitzel [mailto:rmitzel@peer1.net]
Just curious…does anyone here actually have a need for mass
merging of
tickets? I was just going through my abuse rt queue, and I
thought…“wow…there’s no merge on the bulk page…”.
While we’re at it, some of my users would like to be able to slap a comment
on a bunch of tickets all at once. Currently, their method of doing this is
either to do each ticket manually or (you knew it was coming) to ask me to
do it for them, using the command line.
I’ll echo Rob’s question to Jesse: is there a reason Bulk.html doesn’t have
comment abilities?
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.