Mason Handler Error after 3.2.0 installation

Alle,

I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, Apache

2.0.46, FCGI 2.4.0. All required perl mods are installed. After starting the
apache server, I get the following errors in /var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) at
/usr/local/rt3/lib/RT.pm line 105.
Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line
28.
[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" (pid 18385) terminated by calling
exit with status ‘13’

Here is my rt setup in httpd.conf:

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 10

<VirtualHost *:8888>
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/

ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.

Alle,

I’ve just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, Apache
2.0.46, FCGI 2.4.0. All required perl mods are installed. After starting the
apache server, I get the following errors in /var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:

Check the permissions on the file. Make sure it is readable by the
user running the webserver.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

You sure that /usr/local/rt3/etc/RT_SiteConfig.pm
exists, and that it is readable by the process running
your fcgi program?

bobg

Alles,

I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, Apache

2.0.46, FCGI 2.4.0. All required perl mods are installed. After starting the
apache server, I get the following errors in /var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) at
/usr/local/rt3/lib/RT.pm line 105.
Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line
28.
[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” (pid 18385) terminated by calling
exit with status ‘13’

Here is my rt setup in httpd.conf:

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 10

<VirtualHost *:8888>
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/

ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com

I had the same problem. With the RT 3.2.0, FastCGI has changed. Look under
http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration

It has to do with under which user FastCGI and Apache run as. It gives
various solutions.

Werner Morgenstern

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bob Goldstein
Sent: Thursday, July 01, 2004 4:51 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Mason Handler Error after 3.2.0 installation.

You sure that /usr/local/rt3/etc/RT_SiteConfig.pm
exists, and that it is readable by the process running your fcgi program?

bobg

Alle,

I’ve just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3,
Apach e 2.0.46, FCGI 2.4.0. All required perl mods are installed. After
starting the apache server, I get the following errors in
/var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .)
at /usr/local/rt3/lib/RT.pm line 105.
Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi
line 28.
[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” (pid 18385) terminated by
calling exit with status ‘13’

Here is my rt setup in httpd.conf:

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 10

<VirtualHost *:8888>
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/

ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.


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Alle,

I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, Apache

2.0.46, FCGI 2.4.0. All required perl mods are installed. After starting the
apache server, I get the following errors in /var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) at
/usr/local/rt3/lib/RT.pm line 105.
Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line
28.
[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” (pid 18385) terminated by calling
exit with status ‘13’

Here is my rt setup in httpd.conf:

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 10

<VirtualHost *:8888>
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/

ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com

Try check the file permissions of your RT folder. I had a similar
problem. It seems that the RT folder wasn’t accessible to the user i was
using to run the web server with.

I also had a problem, that the extra modules that got installed for
Perl, was in a folder that wasn’t accessible to my Web server user.

I had to ensure that my user could access this Perl folder as well.

Camron W. Fox wrote:

Look under http://wiki.bestpactical.com and search for FastCGI.
For RT 3.2.0, the FastCGI has changed. It depends on which user
Apache/FastCGI runs as. It has not really anything to do with File
Permissions.
Somebody else had the same problem, and I send an Email too. Look in the
archive for the RT List.

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Camron W. Fox
Sent: Thursday, July 01, 2004 2:30 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Mason Handler Error after 3.2.0 installation.

Alle,

I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3,

Apache 2.0.46, FCGI 2.4.0. All required perl mods are installed. After
starting the apache server, I get the following errors in
/var/log/httpd/error_log:

Can’t locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) at
/usr/local/rt3/lib/RT.pm line 105.
Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line
28.
[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
“/usr/local/rt3/bin/mason_handler.fcgi” (pid 18385) terminated by calling
exit with status ‘13’

Here is my rt setup in httpd.conf:

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 10

<VirtualHost *:8888>
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/

ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

Any help would be appreciated.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@fujitsu.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Sign up early, as class space is limited.