I really like RT2, but one thing I miss from RT1 is that there is no line to
manually add someone to the CC list while I am making a comment or reply.
Sometimes I do some work from home at night, and I put in a comment to a
ticket stating that I will take care of it from home. I would like to CC
that comment to my home email so that I get a reminder with the pertinant
information. Also, the resolution of a particular ticket is of interest to
the CEO, but he doesn’t want to be bothered with every comment or reply. It
would be great to type his email address into the CC field as a comment or
reply is created.
Thanks to all the developers for a great product.