Mandatory Upgrade -- need a good howto

RT Users
1

Hi all,

Currently, I have an RT 3.2.3 installation installed on RHEL4 with
Apache2 connecting to a remote MySQL4.1 db. We are experiencing those
issues with Yahoo and Hotmail where the mail is stripped of the original
message and noticed that the 3.4.4 version should be fixed.

I am wanting to do a trouble free upgrade without interruption to
service and wondered if there was a good howto already developed
documenting this?

Tim

2

Tim Suter wrote:

Hi all,

Currently, I have an RT 3.2.3 installation installed on RHEL4 with
Apache2 connecting to a remote MySQL4.1 db. We are experiencing those
issues with Yahoo and Hotmail where the mail is stripped of the original
message and noticed that the 3.4.4 version should be fixed.

I am wanting to do a trouble free upgrade without interruption to
service and wondered if there was a good howto already developed
documenting this?

Any in-place upgrade can cause issues to arise. The BEST method of
dealing with an upgrade is to run a test instance of (in your case,
3.2.3 with all local mods and perform an upgrade on it. See what issues
arise and fix them. Make copies of all your fixes, and repeat the
procedure on your real install. That said, I have never had a problem
beyond having to re-create some local mods because different versions
can have API changes which broke them.

The best upgrade “how-to” is the README.

Tim

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

Hi all,

Currently, I have an RT 3.2.3 installation installed on RHEL4 with
Apache2 connecting to a remote MySQL4.1 db. We are experiencing those
issues with Yahoo and Hotmail where the mail is stripped of the original
message and noticed that the 3.4.4 version should be fixed.

I am wanting to do a trouble free upgrade without interruption to
service and wondered if there was a good howto already developed
documenting this?

Tim